The National Communications Authority (NCA) has rolled out stricter, enforceable performance standards for mobile networks in Ghana.
In a statement on Sunday, 15 February, 2026, the authority said it has updated the Quality of Service (QoS) Key Performance Indicators (KPIs) for mobile operators, describing the new thresholds as “more stringent, measurable, and enforceable.”
The revisions replace parameters that have been in place since 2004, reflecting technological advances, changing consumer usage patterns, and national policy priorities.
“As the statutory regulator of the communications sector, the NCA is mandated to protect consumer interests and ensure the provision of reliable, efficient, and high-quality telecommunications services,” the statement read.
The regulator said the changes are part of ongoing efforts to boost service delivery and enforce compliance among network operators.
Under the new standards, the maximum allowable call drop rate has been reduced from ≤3% to less than 1% to enhance call stability. A new mandatory Call Connection Success Rate threshold requires more than 95% of calls to connect successfully in over 90% of operational cells within any MMDA.
A minimum voice quality standard for 2G services has been set, with a Mean Opinion Score (MOS) of greater than 3.0 to improve perceived call clarity.
For data services, the KPI for 3G download speed now demands an average throughput exceeding 1 Mbps, replacing the old 256 kbps session-based threshold. Messaging services have also been tightened: operators must now achieve a minimum SMS/MMS delivery success rate of 98%, with delivery time not exceeding five seconds.
The NCA said the new measures will hold mobile operators accountable while ensuring Ghanaians receive more reliable and higher-quality telecom services nationwide.
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