Universal Merchant Bank (UMB) has launched a revamped version of its SpeedApp, nearly a decade after its original introduction, as part of efforts to strengthen its digital banking offering with improved speed, enhanced security and a more intuitive user experience.
The relaunch underscores UMB’s continued investment in digital platforms to support customers’ growing reliance on mobile banking, while reinforcing the Bank’s brand promise to help customers Bank with Confidence.
The upgraded SpeedApp was unveiled at UMB’s Head Office at the SSNIT Emporium in Accra. It introduces improved system performance, greater stability and a simplified interface designed to make everyday banking faster and easier. Customers can seamlessly access key services such as account management, fund transfers, bill payments and balance enquiries.
The revamped SpeedApp also comes with strengthened security features, including reinforced authentication protocols and enhanced transaction safeguards. These measures are aimed at providing customers with added protection and peace of mind as digital banking becomes increasingly central to daily life.
Speaking at the launch, the Head of E-Business at UMB, Tubuor Ofei-Agyeman, said the revamp was driven by evolving customer expectations and advancements in technology.
“This is not simply a cosmetic upgrade. The revamped SpeedApp represents a deliberate effort to deliver a faster, more reliable and more secure digital banking experience—one that customers can trust every day,” he said.
Aligning digital innovation with brand direction
The Head of Corporate Communications at UMB, Edem Knight-Tay, noted that the relaunch aligns the Bank’s digital channels with its broader brand and transformation agenda.
“Digital banking now plays a central role in how customers interact with their banks. This revamp ensures the SpeedApp reflects UMB’s current brand direction and our commitment to delivering dependable, customer-focused innovation,” he said.
With the revamped SpeedApp now live, UMB customers are encouraged to download or update the app to enjoy faster transactions, improved reliability and enhanced security, backed by the strength and stability of a bank with more than five decades of experience.
The relaunch highlights UMB’s strategic focus on combining technological innovation with trust, positioning the Bank to meet the evolving needs of customers while delivering on its promise to help them Bank with Confidence.
Revamped website to power holistic digital transformation
UMB’s digital transformation extends beyond the SpeedApp. As part of a deliberate digital-first strategy, the Bank has also unveiled a fully revamped website designed to deliver a more seamless, intuitive and engaging customer experience.
The new website enhances UMB’s digital brand presence and competitive positioning by offering easier access to products, services and essential information through a modern, user-friendly interface. It also serves as a critical touchpoint for digital customer acquisition, engagement and service delivery, supporting the Bank’s broader growth ambitions.
Together, the upgraded SpeedApp and revamped website reflect UMB’s commitment to innovation, accessibility and customer-centric banking, positioning the Bank as a forward-looking institution built for a faster, smarter and more connected future. Customers can visit www.myumbbank.com for more information.
UMB’s digital transformation is also backed by continuous customer support. In addition to its revamped digital platforms, the Bank operates a 24/7 Contact Centre to ensure customers receive timely assistance whenever the need arises.
This round-the-clock service reinforces UMB’s commitment to reliability, accessibility and uninterrupted banking experiences. Whether customers are engaging through digital channels or require real-time support, the Bank’s systems and teams are designed to respond day or night.
By combining modern digital platforms with always-on human support, UMB delivers a holistic, fast and responsive banking experience, reinforcing its position as a truly digital-first institution.
About UMB
Universal Merchant Bank (UMB) is a full-service financial institution specialising in customised banking products and services. Established on March 15, 1972, UMB is a leading Ghanaian indigenous bank with considerable financial expertise. The Bank is recognised for its entrepreneurial approach, innovative use of technology and distinctive banking solutions.
UMB currently operates 35 branches, three UMB Centres for Businesses and a vast network of ATMs. The Bank is ISO 27001 and PCI DSS certified and offers a full suite of omnichannel solutions, including the UMB SpeedApp—an agnostic mobile banking platform.
For more information about UMB and its products and services, visit www.myumbbank.com.
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